Your data. Your decisions.
What we store
Account email, password hashes, original chat messages, compact extractive summaries, explicitly saved memories, private images, request usage and financial records. Conversations sync using your account.
AI processing
When enabled, OpenAI receives your message, relevant history, a compact incomplete summary, relevant original excerpts, opted-in memories and selected images. Responses are requested with provider storage disabled; provider safety and retention policies still apply. Review mode uses labelled deterministic examples and sends no OpenAI requests.
Memory is optional
Memory starts off. Add, edit and remove facts yourself in Memory & preferences. Nothing is saved automatically. Disabling memory excludes it from new requests globally or for a chosen chat. Saved memories are not erased by the switch. Already submitted provider requests cannot be unsent.
Retention and deletion
Chats and memories remain until you delete them. Deleting a chat removes originals, its summary, private files, quotes and chat-sourced memories. Retrieval uses original messages in this chat’s database records; there is no external vector index. Unsubmitted uploads are removed after 24 hours.
Account deletion removes account and conversation data after pending billing is resolved. Retained financial records are disconnected from the account. Final lawful financial-retention periods need owner approval. Proposed backup retention is 30 days. Backup copies persist until rotation; administrators must replay deletion records after a restore. Code and database rollback snapshots retain the last three updates and may also contain deleted data until removed.
Providers and responsibilities
Chatify runs on the owner’s server. Enabled AI processing uses OpenAI; enabled sandbox checkout uses Yoco. Real payments are disabled in v1. Before live launch the owner must confirm POPIA notices, responsible-party details, processor contracts, cross-border processing, backup location, a deletion register and the final retention schedule.
Contact and controls
Proposed support address: support@chatify.co.za. The owner must verify this mailbox before launch. Ask for access, export, correction or deletion there. Essential session and CSRF cookies keep sign-in secure. No advertising trackers are installed.